Nuvelle

Hardwood care

Care

• Dry-dust or vacuum with a hard-floor tool. Grit is what dulls a factory finish.
• Use a neutral-pH hardwood cleaner on a lightly damp microfiber pad. Never a soaking mop or a steam mop — both are named exclusions on Anderson Tuftex, Norwood Hill, and Nuvelle warranties.
• No oil soap, wax, polish, or two-in-one cleaners with shine additives.
• Blot spills immediately. Standing water cups and peels a hardwood floor.
• Keep indoor humidity in a normal occupied range. Wide seasonal swings open gaps or crown boards and are not a mill defect.
• Felt pads under furniture. Area rugs with a breathable pad; some rubber backs discolor the finish.

Official care from the manufacturer

Warranty

• NuvelleLock and related hardwood: long residential letters (a 50-year limited residential warranty appears on older NuvelleLock sheets; Sterling names 25-year residential finish wear).
• Finish wear-through usually has to exceed 10% of the floor before it is a claim. Scratches, dents, pets, sand, and steam are exclusions.
• Not transferable. Original site only. No radiant heat / below-grade on letters that say so.

Official warranty from the manufacturer

Our year on top of theirs

Artistic Design Studio warrants materials and labor for one year on work we sold and installed. The mill letter above is separate and often longer. We keep the order so a factory claim has a ticket. See the studio warranty.

This page is a plain-language summary of published manufacturer care and warranty pages as of September 2026. It is not the legal warranty. Terms, exclusions, and remedies live on the manufacturer’s current letter. Product on your invoice is the product that counts.